Shipping policy

Shipping Policy

At HydroFlow™, we are committed to delivering your order quickly and reliably so you can get moving without delay.

Order Processing Time

All orders are processed within 1–3 business days (excluding weekends and holidays).

Once your order has been processed, you will receive a confirmation email with tracking information.

Please note:

  • Processing times may be longer during high-demand periods
  • Orders cannot be modified once they are processed

Shipping Times

Estimated delivery times:

  • United States: 5–10 business days
  • Canada: 7–12 business days
  • UK & Europe: 7–12 business days
  • Australia & New Zealand: 7–14 business days
  • Rest of World: 10–20 business days

Shipping times may vary depending on your location and external factors.

Shipping Costs

  • Shipping costs are calculated at checkout
  • We may offer free shipping promotions from time to time

Tracking Your Order

Once your order ships, you will receive a tracking number via email.

Please allow 2–5 days for tracking information to update in the system.

Delays

While we aim to deliver within the estimated timeframes, delays can occur due to:

  • High order volume
  • Carrier delays
  • Customs processing (for international orders)
  • Weather or unforeseen circumstances

HydroFlow™ is not responsible for delays caused by shipping carriers or customs.

Incorrect Address

It is the customer’s responsibility to ensure that the shipping address is correct.

If an incorrect address is provided:

  • We are not responsible for lost or undelivered packages
  • Additional fees may apply for reshipping

Lost or Stolen Packages

HydroFlow™ is not responsible for lost or stolen packages marked as delivered by the carrier.

If this happens:

  • Please contact the shipping carrier directly
  • You may also reach out to us and we will do our best to assist

Customs, Duties & Taxes

For international orders:

  • Customers are responsible for any customs fees, duties, or taxes
  • These charges are determined by your local customs authority

Damaged Items

If your order arrives damaged, please contact us within 7 days of delivery with:

  • Your order number
  • Clear photos of the damage

We will work quickly to resolve the issue.

Contact Information

If you have any questions about your order or shipping, contact us at: HydroFlow_2026@outlook.com